Nigeria’s largest telecom operator, MTN, said its network suffered 9,218 fibre cuts in 2025, highlighting persistent weaknesses in the country’s telecom infrastructure. Theft and vandalism affected 211 sites by the end of November, further straining service reliability.
In a LinkedIn post titled “MTN Nigeria 2025 Wrapped”, CEO Karl Olutokun Toriola noted that each disruption interrupted services relied upon daily by millions of Nigerians, underscoring the challenges of maintaining a resilient digital network.
“Over 85 million subscribers chose us by the end of September 2025,” Dr Toriola said. “With growth comes greater responsibility. The fibre cuts, theft, and vandalism directly disrupted services, and we take responsibility for these realities.”
MTN also reported receiving 1,624,263 customer complaints across calls, emails, social media, and walk-in centres throughout the year. Dr Toriola said that the company treats every message as a signal, helping identify where service expectations were met and where gaps remain.
